The Framemaking Sale: Sell More by Boosting Customer Confidence

框架式銷售:在顧客做出決策前,先建立他們的信心

類別 : 商業理財
ISBN:978-1541705821
頁數 : 304
出版 : Basic Venture, 2025 年 9 月 9 日
版本 : 精裝版
版權窗口 : 繁體博達代理David / 简体博達代理David

內容介紹

★此書版權已售巴西Companhia das Letras

「這本書將銷售重新定義為『決策信心』的建立,是B2B銷售人員的未來教科書。」
——LinkedIn 全球銷售副總裁 Alyssa Merwin Henderson

 

傳統銷售已經過時,「建立顧客自信」才是決定勝負的關鍵

 

在商業世界急遽變化、資訊爆炸的今天,B2B 銷售正陷入前所未有的困境:

 

顧客面對太多選項、太多資訊與太多不確定性,反而選擇不做決策。這不是銷售流程的延誤,而是銷售邏輯的失效。

 

繼暢銷書《挑戰顧客, 就能成交》(The Challenger Sale)之後,B2B 銷售專家布倫特・亞當森與策略顧問卡爾・施密特聯手推出全新鉅作《框架式銷售》,提出一項顛覆傳統的觀念:真正促成交易的關鍵,不是讓顧客相信你,而是讓顧客相信自己能做出正確的決策。

 

本書融合數據研究、實務經驗與一線企業案例,提出「框架製造者」(Framemaker)的概念:成功的銷售人員不只是說服者,更是決策信心的教練。從銷售流程設計、團隊管理,到與顧客互動的語言與思維,《框架式銷售》提供一套實用且立即可行的方法,幫助企業在「決策經濟」(decision economy)中脫穎而出。

 

目錄
導言
第一章:建立顧客信心的解方
第二章:框架式銷售的誕生
第三章:理清決策的複雜性
第四章:減少資訊過載
第五章:解決目標不一致的問題
第六章:降低結果的不確定性
第七章:框架式思維
第八章:如何為框架製造者建立框架
第九章:打造框架式內容策略
第十章:框架式銷售的大局觀

作者介紹

布倫特・亞當森(Brent Adamson)是B2B 銷售領域最具影響力的思想領袖之一,曾任 CEB(現為 Gartner)首席內容策略官,其著作《挑戰顧客, 就能成交: 讓顧客不只說Yes, 還充滿感激的B2B銷售術》被譽為21世紀最重要的銷售經典之一,全球翻譯超過10種語言。

卡爾・施密特(Karl Schmidt)是國際知名的研究顧問與企業策略領導者,曾任 Gartner 銷售與行銷團隊研究部門副總裁,專長為協助大型企業建立高績效銷售組織,其研究多次刊登於《哈佛商業評論》。

書評

“As AI continues to reshape the world of B2B business, the need to revolutionize sales has never been more urgent. The Framemaking Sale offers a compelling path forward with practical advice and techniques to turn every seller into a decision coach. It is a blueprint for reinventing sellers’ role in today’s world.”
 ―Alyssa Merwin Henderson, VP sales solutions, LinkedIn

“This book offers a fundamentally smarter way to engage with buyers—one that prioritizes trust, relevance, and internal alignment. If you care about driving revenue in a way that’s both human and high-impact, this is the book to read. It couldn’t have come at a better time.”―Latané Conant, chief revenue officer, 6sense

“The Framemaking Sale focuses on a critical shift in how we think about leading customer-facing teams. Increasing decision confidence, focusing on the buyer, and leading with empathy and trust is the magic of this new way forward. Data-backed thinking, with lots of context and practical guidance—the best kind of book CROs must read.”
 ―Kara DelVecchio, chief revenue officer, Bloomberg Industry Group

“A masterclass. The Framemaking Sale accelerates the much-needed evolution of how people sell to align with how people buy in today’s world. Adamson and Schmidt get behind the data and shine a light on the future of sales.”―Dean Curtis, CEO, LexisNexis Risk Solutions, Data Services

“Finally! The Framemaking Sale equips you to transform a sales process into a cheat code to create confident buyers. It could not come at a better time.”
 ―Tim Hardin, president, Decisiv

“Everyone claims to be focused on the customer, but this book is cutting edge in shifting the mindset of sellers to help customers make better decisions. This is a must-read book for the selling profession.”
 ―Mike Etzel, VP commercial excellence, Cargill Inc.

“The Framemaking Sale will leave you wide-eyed, questioning everything you thought you knew: Should we really stop trying to gain customer trust in our solutions? Should we no longer highlight our product’s superiority? Is thought leadership actually a bad thing? A must-read for anyone looking to truly understand the evolving landscape of B2B sales.”
 ―Jeff Lowe, chief commercial officer, SMART Technologies

“The uncertainty of a rapidly changing environment, an abundance of data, and the complexity of integrated solution selling has led many customers to feel safer taking no action on buying decisions. The Framemaking Sale provides a powerful, clear path forward to inspiring confidence in customers to make the high-leverage decisions needed to propel their own businesses forward.”
 ―Zak Lowe, VP sales, Land O’Lakes

“Next level! The Framemaking Sale is a way to continue our team's growth and development focused on being better and being different by finding ways to help customers be confident in not only your solution but confident in themselves, especially when it requires significant change to how they have always done things.”―TJ Stoffer, SVP sales N.A., Electrolux Group

“As more buyers choose to go it alone, sellers face a pivotal moment—evolve or be left behind. The Framemaking Sale is the answer to this new reality: a bold, evolutionary framework that redefines how sellers create value and drive growth. This book is the blueprint for those ready to lead in the new era of selling.”
 ―Randy Kobat, president, Repair on Demand

“With compelling data, relatable metaphors, and humor that is uniquely Adamson, this book presents an opportunity for sellers to make their numbers with practical application of how to build a customer’s confidence in their own decision making. Rather than mourning the death of human-to-human selling, read this book to celebrate the rise of the modern seller.”
 ―Hang Black, author of Embrace Your Edge

“If you want to become the one seller or sales team a customer actually wants to talk to, then this book is a must-read; an instant best seller and lightning in a bottle. In The Framemaking Sale, Adamson and Schmidt have futureproofed the concept of seller relevance. It will, I’m sure, become the blueprint for modern B2B sales success.”
 ―Alex Ayers, sales director, Gamma

“The Framemaking Sale isn’t just another book about sales and marketing, it’s a go-to-market blueprint for thriving in a world where customers increasingly prefer to buy without sellers. Adamson and Schmidt arm you with the tools to become the seller buyers actually want to talk to. This is a must read for any commercial leader serious about making sales matter again.”
 ―Ray Wizbowski, chief marketing officer, ECI Software Solutions

“Selling—and importantly, buying—has become complicated and messy, leaving buyers uncertain, unconfident, and resistant to the very sellers who are able to help. Adamson and Schmidt don’t just diagnose the problem, they give sales leaders a powerful framework for enabling better buying decisions and building customer confidence at scale. This book is both timely and actionable.”
 ―Patrick Armstrong, chief revenue officer, ReSource Pro

“For over two decades, I’ve wrestled with questions about how to truly enhance buyer decision confidence. Adamson and Schmidt have not only addressed these questions—they’ve delivered a masterclass. The Framemaking Sale is an essential read for anyone serious about building a resilient, high-performing sales organization.”
 ―Matthew Smith, head of strategy and implementation, Veritex Bank

“This might be a more important book than The Challenger Sale. I’m serious. Expect ‘Framemaking’ to become common language amongst B2B sellers and marketers for years to come.”
 ―Matt Heinz, founder & president, Heinz Marketing

“In the relentless arms race of better and more content, our customers are caught in the crossfire. My differentiation has become just one more problem for my customer to resolve. The Framemaking Sale resets the relationship between buyers and sellers. If you're not helping your customer find the signal, you’re just more noise!”
 ―Barry Parsons, chief commercial officer, Acteon

“The Framemaking Sale focuses customers on developing their own internal self-confidence and the required courage to make informed, complex decisions. Disciplined research and compelling data to prepare commercial teams to excel in next-generation market capture.”
 ―Michael Kleppinger, president commercial operations, clinical research group, Thermo Fisher Scientific PPD

“I’ve been a fan of Adamson and Schmidt for years—and they have done it again! The Framemaking Sale exposes the issues of today’s ‘selling’—or I should say ‘buying’ environment.  Understanding how buyers need to consume information to make a purchase decision is our responsibility as members of the sales discipline, to add value in every interaction.”
 ―Bill Sisson, executive general manager, LexisNexis

“The Framemaking Sale details how our current, long-trusted way of selling through logic is fraught with ‘no decisions.’ The opportunity for B2B sales today is to find ways to directly, positively, and productively impact customers’ self-perception, helping them feel more confident in their ability to navigate decisions and achieve positive outcomes. The Framemaking Sale shows us exactly how that’s done!”
 ―Sheevaun Thatcher, VP revenue enablement, Demandbase

框架式銷售:在顧客做出決策前,先建立他們的信心

The Framemaking Sale: Sell More by Boosting Customer Confidence

框架式銷售:在顧客做出決策前,先建立他們的信心

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